STORE POLICY

STORE POLICIES

Chinarelli Artesanal respects the confidentiality of your information and guarantees that your data will not be made available or transferred to third parties outside of our sales environment or marketed to third parties.

The emails and phones provided are used only for contacts regarding purchases on the website. All information provided on our website is for the purchase and sale facilitation procedure. The CPF is required by law to issue invoices and to send goods. The password made in the store is stored in encrypted form and is stored in the website's database, where we do not have access, and only the person responsible for the registration has knowledge of it.

Payments made with credit cards are registered directly in the database of the card administrators, no information remains with the shopkeeper. All transactions are verified and carried out by the card administrators, where each one returns if the purchase is authorized or not.

RETURNS

To guarantee the satisfaction of our customers, we have created our policy of exchanges and returns in accordance with the Consumer Protection Code. If the product has a defect in the packaging or product or the product is at odds with the order, the customer should contact our call center by e-mail chinarelliartesanal@gmail.com, inform the order number and the problem detected .

Once in contact with our team, the customer will be instructed to repack the product and forward it according to the directions of our customer service.

The deadline for returning the purchase is up to seven calendar days from the date of receipt. The product must be sent in its original packaging, without signs of use and accompanied by an invoice.

FREIGHT AND DELIVERY

All of our deliveries are carefully monitored so that the product reaches its destination in perfect condition. We depend on the post office and follow the delivery deadlines established by the same.

Delays, discrepancies or lost packages must be notified by email chinarelliartesanal@gmail.com, informing the order number and what happened, so that we can notify the post office and appeal!